Support

Spinther is made by one person, and support is a reply from that person rather than a ticket queue. Write to hello@spinther.app and you will get an answer.

Reporting something broken

The things that make a bug fixable, roughly in order of usefulness:

• What you did, what you expected, and what happened instead.
• Whether it happens every time or only sometimes.
• Your iPhone model and iOS version, and the Spinther build number.
• A screenshot or screen recording, if the problem is something you can see.

Please do not send anything confidential. Spinther has no crash reporter and no analytics, which means nothing reaches us automatically — if you do not tell us, we do not know.

Your data, if something goes wrong

Your tasks are stored on your iPhone and in your own iCloud account. We have no copy and no access, so we cannot recover anything for you, restore a deleted task, or look up what your list said yesterday. Exporting regularly is the only backup that exists, and Spinther can export your data at any time.

If you want to remove everything, Erase All Data and Settings in the app’s settings does exactly that, on the device and in your iCloud.

The beta

Spinther is in a private beta by invitation, delivered through TestFlight. If you would like an invitation, or your TestFlight build has expired, email hello@spinther.app.

Beta builds change often and can break. Please keep an export of anything you would be sorry to lose — see the terms.

Privacy questions

The privacy notice covers what is collected, which is nothing, and how to exercise your rights over the correspondence we do hold. Requests go to the same address.